1. Purpose
This Privacy Policy explains how AW Online Hypnotherapy collects, uses, stores, protects, and shares personal information when you visit aw-online-hypnotherapy.com, make an enquiry, book a consultation, attend online sessions, buy products, access Soul Sanctuary, submit intake forms, give testimonials, or subscribe to updates.
2. Who we are
AW Online Hypnotherapy is operated by Andrew Wilding, C.Ht., based in Cape Town, South Africa. The business provides English-language online hypnotherapy and psychoacoustic audio support for clients in the United States and Canada.
3. Information we may collect
We may collect your name, email address, phone number, country, time zone, preferred contact method, booking details, service selection, currency preference, payment status, invoice or purchase information, client group, membership status, login access data, testimonial preferences, email subscription preferences, and technical website data such as IP address, device, browser, pages viewed, cookies, and session identifiers.
4. Intake, session, and sensitive information
If you complete an intake form or discuss personal circumstances, we may collect information about goals, habits, anxiety, sleep, smoking, confidence, grief, weight, health history, emotional wellbeing, medication, safety considerations, or other sensitive matters you choose to share. This information is used to assess suitability, prepare sessions, provide services, manage risk, and keep appropriate records.
5. How we use personal information
We use personal information to respond to enquiries, arrange consultations, deliver online hypnotherapy, create personal affirmation soundtracks, provide Soul Sanctuary access, manage Gold Membership, process payments, send booking and service emails, maintain client records, manage testimonials, improve website content, protect site security, comply with legal obligations, and operate the business.
6. Email updates and client groups
If you opt in to blog updates, newsletters, product updates, or learning resources, we may use your email address, name, country, client group, and preferences to send relevant communications. You can unsubscribe or request removal from non-essential emails. Essential booking, payment, access, safety, or service emails may still be sent where necessary.
7. Payments and currencies
Prices may be displayed in USD and ZAR for clarity, while billing currency may be ZAR. Payment providers may process transaction data, currency conversion, fraud checks, and receipts. AW Online Hypnotherapy does not store full card details unless a payment provider separately offers that service under its own terms.
8. Online platforms and third-party providers
Sessions and operations may use WhatsApp, Zoom, FaceTime, email platforms, hosting providers, payment processors, analytics tools, booking tools, and security services. We share only the information reasonably needed for those services to function. We do not sell personal information.
9. Cookies and analytics
The website may use cookies or similar technologies for sessions, login, currency preference, security, analytics, and performance. You can usually control cookies in your browser, but some features may not work correctly if cookies are disabled.
10. Soul Sanctuary access data
Soul Sanctuary may store account access details, current group, login status, audio access permissions, download eligibility, membership status, and usage-related records. This data is used to provide streaming or download access and to manage client support.
11. Testimonials
If you submit a testimonial, we process it according to the consent and privacy preference you choose, such as anonymous, first-name only, or full-name attribution. You may ask for a testimonial to be amended or removed from the website.
12. International processing
Because AW Online Hypnotherapy is based in South Africa and serves US and Canadian clients online, personal information may be processed across borders by hosting, email, booking, video, payment, analytics, and operational providers. Reasonable safeguards are used where applicable.
13. Retention
We keep personal information only for as long as reasonably needed for service delivery, client support, legal, accounting, tax, safeguarding, security, professional, and business record purposes. Different records may be kept for different periods.
14. Security
We use reasonable technical and organisational measures to protect personal information. No website, email, video platform, or online service can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through insecure channels.
15. Children and safeguarding
Services are intended for adults unless specific consent and suitability arrangements are agreed. If safeguarding concerns arise, personal information may be used or disclosed where necessary to protect someone from harm or comply with legal obligations.
16. Your rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request a copy of your personal information. Some requests may be limited where records must be kept for legal, safety, accounting, security, or legitimate business reasons.
17. Updates to this policy
This policy may be updated as services, providers, website functionality, laws, or business operations change. The current version published on this page applies from the date it is posted.
18. Contact
For privacy questions, access requests, correction requests, deletion requests, testimonial changes, or email preference updates, contact AW Online Hypnotherapy using the contact details published on this website.